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Safaricom Customer Service – Different approaches

Good Service makes the difference Chalk Illustration

Good Service makes the difference Chalk Illustration

I walk into this Safaricom shop in a mall
I ask the Safaricom customer service executive if they have the 4G sim cards
We do, but what phone do you have? This area is not covered by the network and additionally the 4G network drains your battery.
I tell them thank you and leave. I am wondering what they take me for? Don’t I know all that? Didn’t I spent whole morning researching on the pros and cons? Don’t I also know areas covered and would I be silly to raise my expectations if I knew I would buy something I wouldn’t be able to use?
I as I go to work the following work week, I decide let me try the town shop. This nice gentleman comes and greets me and asks what I need. Which I tell him. Five minutes down the line I decide I might get late and go ask him if they have the sim cutter which would somewhat help me. As if reading my mind, he thinks for a second and responds “sir what you need is a 4G sim card and that you will get, just queue here” as I go to get served I am thinking, yes I would have had my sim cut but as he said, almost like anticipating it, I would not have been satisfied. I get my sim and happily walk away.
Later is when I wonder, don’t all these executives undergo the same training? Because next time I have a problem I will happily queue for one hour to get served at that gentleman’s station…
PS. I wish I had got his name but I know if you have visited the Shop on Moi avenue you might have encountered him, I salute you sir.
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Posted by on September 22, 2015 in Just Random, Opinion, Relationships, Stories, Work

 

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