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Two months without Gee :-(

04 May

Source: Internet

It started with a trip to the Orange shop to see about her, I was told she was transferred to Westlands. I followed her there and was told she had gone to be with another dealer. I was told to wait for two weeks before I could be able to see her again. I was devastated, two weeks? Really? But when you want someone/thing you have to be patient, good things come to those who wait, no? Maybe; I do not know, you tell me!!

There I was after two weeks, I went back to see on her.  I was told she was still away and that, they would call me when she gets back. From there it became a game of; come this week by Friday, to next Friday, to after ten days, to finally a month, then two!

I used to get texts and emails about her, that they had sent spare parts from the source. I was told it took ten to fifteen days for them to get to here from there and a week for them to be put on her. As you might have started interpreting I am talking about my laptop, Gee. She is an acer aspire, she got a little cover problem below the touchpad that could have been sorted out easily under the warranty. But as acer after sales service would have it, from the various dealers I have been to, are unreasonably slow here in Kenya. I am still not sure if I will find her problem sorted, if not I will just take her like the “unconditional love” pill and have her back with all her flaws…

After thought

If you are planning on buying an acer machine be ready to experience bad after sales service in Kenya. The dealers usually tell you before taking it in that it will stay for more than two weeks, which might turn to two months in my case. What is your after sales experience for something you once bought? Good? Bad? Do tell…

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15 Comments

Posted by on May 4, 2012 in Acer, Just Random, Relationships

 

Tags: , , , , , , ,

15 responses to “Two months without Gee :-(

  1. hmwenda

    May 4, 2012 at 7:13 pm

    heheh i knew it was the laptop the first tym i saw orange

     
    • mackel9

      May 4, 2012 at 7:52 pm

      I know you were messing with her whenever I was not around… Lol

       
  2. Project44

    May 5, 2012 at 10:06 pm

    I think the service in the phrase “after sales service” in Kenya is meant to be silent :). I hope she comes back to you soon

     
    • mackel9

      May 5, 2012 at 10:46 pm

      Lol, I blame it on the Titanic that brought the language! I hope so too 🙂

       
  3. Ghafla!Guy

    May 7, 2012 at 5:37 pm

    After sales service is virtually non-existent in Kenya especially for computer and computer accessories. HP Compaq and Dell are trying though.

     
    • mackel9

      May 7, 2012 at 7:11 pm

      I came to know about that too late… but its experience no?

       
      • Ghafla!Guy

        May 11, 2012 at 6:12 pm

        Errr… I don’t know much about experience..

         
  4. Savvy Kenya (@savvykenya)

    May 7, 2012 at 6:43 pm

    If it’s a problem with the touchpad, get a mouse and move on…

    I found HP quite helpful when Z, my laptop, was having issues.

     
    • mackel9

      May 7, 2012 at 7:16 pm

      Thankfully I got her back today and she was repaired, oh how I missed her! Now I know about courting acer, my next affair might be hp…

       
  5. Nyambura

    May 19, 2012 at 10:50 am

    Now I know that I need to avoid acer…really sorry about Gee though…

     
    • mackel9

      May 21, 2012 at 8:13 pm

      Thanks, got her back now :-)… wait… now she got a battery problem :-/. But i’ll use her like a desktop either way

       
  6. OtienoHongo

    May 22, 2012 at 7:48 pm

    Thanks for the warning! Hope it all ends well

     
    • mackel9

      May 26, 2012 at 11:07 pm

      It did, and it has been a while…

       
  7. joy

    May 26, 2012 at 7:18 pm

    ….i sympathies with you,i had my nokia phone with issues and even after taking her to the nokia centre they couldn’t figure out her ‘disease’ so i took her back with her flaws,giving her palliate care and she served me well…until another human decided to take her away from me

     
    • mackel9

      May 26, 2012 at 11:08 pm

      I guess we are forced into submission at times, when did technology start holding us at ransom?

       

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